The future of people management is undergoing a significant shift known as Employee Experience. This movement within the business world aims to apply the same advanced methodologies used to understand customers to the employees themselves. By carefully analyzing every interaction employees have throughout their journey within a company, organizations strive to create exceptional experiences that result in improved performance and better customer interactions. Currently, nearly 80% of executives consider Employee Experience a top priority for their businesses.

The book “Employee Experience: Why Happy Employees Make Happy Customers” delves into the key aspects that organizations must address in order to provide a unique and satisfying Employee Experience. Here’s a preview of what you can expect to find in this comprehensive exploration of this exciting new field:

  1. Discover the concept of Employee Experience and its impact on customer experience and business outcomes.
  2. Trace the history, current state, and future prospects of the rapidly-growing Employee Experience movement.
  3. Recognize the crucial link between Employee Experience and employee engagement, understanding the significance of both.
  4. Explore the details of the three domains of Employee Experience: Procedural Employee Experience, Textural Employee Experience, and Emotional Employee Experience.
  5. Gain insights into adapting your organization to the ever-evolving landscape of Employee Experience.

“Employee Experience: Why Happy Employees Make Happy Customers” consists of six user-friendly chapters, allowing you to read at your own pace and convenience. If you need to pause and return later, our interactive Table of Contents makes it easy for you to pick up where you left off.

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